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Business Communication

 Effective Telephone Skills
Course Synopsis

Modern Technology has allowed business transactions to take place without having to meet in person. The emerging use of telephone has become so common that people do almost anything through the assistance of this mode of communication which is fast and convenient. This simple yet effective mode of communication is so powerful that it can either create businesses over split seconds or destroy the image and reputation which an organization has built up over years of hard work. Communicating over the phone is especially difficult as the both parties are unable to see each other and could only visualize through the intonation of each other. Telephone mannerism exhibited can either help to 'BUILD' or 'DESTORY' an organization.

The 'Effective Telephone Skills' course focuses on the importance of creating a standardized calling procedure when dealing with clients via telephone. It details on how an organization's corporate image and reputation can be managed through proper phone ethics and mannerism. This course is relevant to people across all divisions and departments, regardless whether they deal with internal or external customers. The skills and techniques can be easily transferred to the workplace as well as to their personal lives.




Course Objectives

Upon successful completion of the course, participants will be able to

 1. Derive a standardized pitching when they are handling or making telephone calls
 2. Understand and apply the standard procedures of making or handling telephone calls
 3. Appreciate how standardized of calling procedures can positively influence the corporate image and reputation of the organization.




Who Should Attend

This course is specially designed for those in the front lines and those who are the main interface between the organization and their clients or public.




Course Outline

At the end of the workshop, participants will learn

 1. Key questioning and listening skills
 2. Understanding non-verbal behaviors
 3. Identifying communication skills
 4. Attitudes and motives behind communication behaviors




Course Trainer

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Course Details

Course Date : Thursday, 11 Apr 2019
Duration : 9am to 5pm
Venue : Hotel Grand Pacific
Course Fee - after SDF Subsidy(Inclusive of GST)
All Companies : $414
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