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Secrets of Customer Service

 Secrets of Customer Service
Course Synopsis

This programme is exclusively designed, developed and delivered by Universal Stage Pte Ltd to assist companies to improve on the level of customer services provided by their employees.

The content is derived from robust research, ground consulting experiences with established enterprises and the sharing of secrets of success by bosses in both the work and personal arena.

Valuable knowledge has been mapped, integrated and developed into usable 'how tos' that are implementable by participants to transform themselves positively, excel against competitors, increase sales volume, reduce complaints and enhance overall corporate branding.




Course Objectives

This programme seeks to facilitate participants to view things differently in new perspectives, so as to set thoughts and actions in motion to achieve service excellence with a transformed mind.

In layman terms, it is not just about giving the participant the fish but teaching him how to catch the fish and better yet, help him out (via tools and templates) in the early days where he is trying to do so and last of all, with a transformed mind, to not only catch fish, but also prawns, octopus, snapper, crabs and even aliens!




Who Should Attend

Business Owners, Department Heads, Managers, Executives, Supervisors, Operational Staff and those who are keen to improve and excel in customer service should attend.




Course Outline

In this workshop, participants will learn about:

  1. Deriving Energy to be engaged at work
  2. Optimising Strengths to achieve targets
  3. Understanding People to win hearts
  4. Building Teamwork to provide consistent services
  5. Seizing Opportunities to raise sales
  6. Giving Extra to leave a positive mark
  7. Showing Appreciation to forge lasting relationships




Course Trainer

Mr Andy Lim

Mr Andy Lim is the co-founder and Director of Universal Stage Pte Ltd. He leads the Strategic Initiative division where he works in partnership with companies on various high value projects to enhance their business capabilities by adopting a holistic approach to integrate multiple management ideologies into long term business process planning.

Using his vast experiences in consulting and close working relationships with companies, Andy designs and develops programmes that are practical and applicable to the workplace. His ability to bring real-life examples in interesting and witty way into his programme delivery has brought him praises from learners.

Participants have awarded him with the highest level Five ratings as the lead facilitator for the Max Talent Programme, a place and train programme by WDA from 2012 to 2014 to assist Professional, Managers and Executives (PMEs) to secure gainful employment to Small and Medium Sized Enterprise (SMEs) through a six months initiative which includes a three-day workshop and a monitoring framework with the use of a Talent Resource Kit designed, developed and delivered exclusively by Universal Stage Pte Ltd.

Andy is the lead facilitator for few public run courses under Universal Stage, to name a few such as Secrets of Customer Service, Managing Difficult Customers and Situations, Effective Handling of Employee Discipline and Grievances and KPI with Performance Management. Programmes facilitated by Andy have received excellent review from learners. Andy also conducts customized in-house programme for companies from different industries including trading, construction, medical, beauty and wellness, manufacturing, retail and F&B.




Course Details

Course Date : Tuesday, 9 Apr 2019
Duration : 9am-6pm
Venue : Carlton Hotel Singapore
Course Fee - after SDF Subsidy(Inclusive of GST)
All Companies : $680
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