Course Synopsis

The RESULTS programme is a collaboration between Singapore Management University (SMU) Academy, a champion in Lifelong Learning and Universal Stage, a consultancy-based training firm to offer practical, industry relevant and impactful content to drive transformative performance for growing enterprises.

It adopts a holistic growth framework where Strategy Development provides the directions to achieve competitive advantage while People Development, Service Enhancement and Sales Growth as key engines to drive the growth of the enterprises. Acting in unison, the four tracks provide the impetus for the rise, sustainment and growth of revenue and profits of the enterprise with the ultimate aim of maximising shareholders value.

People Development
is the second track of the RESULTS programme and consists of seven key inter-related topics to address the challenges raised by both employees and supervisors. This track is specially focused on nurturing & grooming the greatest asset, people to plan & work independently & also unify and grow in harmony as a team to forward the enterprises objectives.

Programme funding is available for SMEs-sponsored employees and individual learners who are Singaporeans and Singapore Permanent Residents. Companies who sponsor their employees for the course may apply for Absentee Payroll via the SkillsConnect System. Please refer to brochure for funding eligibility.

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Course Objectives

The RESULTS tracks possess several hallmarks that set them apart from the other programmes:

(1) The power of integration to enable holistic learning
One of the main differentiations is the integration of strategy development at the planning level with operational perspectives in people, service and sales. This alignment provides the learner with a holistic view of inter-related areas that drives enterprises growth.

(2) Consultancy-based training to increase rate of learning
Inter-related modules are developed and sequentially arranged within each of the learning tracks to enable step-by-step learning via tools and templates with the aim to achieve higher learning rate within a shorter time span.

(3) Progress measurements and monitoring to drive implementation
Clear indicators for success enable the learners to check on their progress and stay focused on the targets. It helps the learner to determine whether they are on track and intervene when changes are needed.

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Who Should Attend

Business owners, management, key personnel and those who wish to gain a comprehensive coverage of the key areas driving the growth of enterprises should attend ALL four tracks while the operational tracks in PEOPLE, SERVICE and SALES are highly recommended for supervisory and line personnel.

Each individual track (Strategy, People, Customer and Sales) comprises a total of Thirty (30) hours of classroom learning conducted over three (03) days from 0830 hours to 1830 hours. Participants may choose to attend all four tracks or any of the preferred tracks. Please refer to brochure for more details on the tracks.

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Course Outline

Please click below to download the brochure for more information.

To enrol for any of the 4 modules (Strategy / People / Customer / Sales) or all of the 4 modules, please call 6222 2461 or email to selina@ustage.com.sg / trg@ustage.com.sg to obtain the enrolment form.

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Course Trainer

Mr Andy Lim Yew Loon

Andy leads the Strategic Initiative division, Universal Stage, where he works in partnership with companies on various high value projects to enhance their business capabilities by adopting a holistic approach to integrate multiple management ideologies into long term business process planning.

Andy is the Lead Resultant and Concept Change Specialist for both listed and growing enterprises. Using his vast experiences in consulting and close working relationships with companies, Andy designs and develops programmes that are practical and applicable to the workplace. His ability to bring real-life examples in interesting and witty way into his programme delivery has resulted in high praises from learners. Andy conducts public run courses and customised in-house programme for companies from different industries including trading, construction, medical, beauty and wellness, manufacturing, retail & F&B.

He was appointed as the consultant by SME Center@ASME (previously known as EDC@ASME) for their Productivity Management Programme where he provides consultancy advice to companies on productivity. He held secretarial portfolios for various Singapore national level training programmes to study, conceptualize and implement multi-pronged approaches to reach out to targeted companies on implementing sustainable and integrative systems including ADVANTAGE! for SMEs, PREPARE, PREPARE Community, Capability Development Grant and the Max Talent Programme.

Prior to co-founding Universal Stage, Andy was the Head of Job Redesign & Employability of Older Workers at the Singapore National Employers Federation (SNEF) where he managed three national project portfolios, namely; the Tripartite Action Group (TAG); Job Redesign Training Programme (JRTP); and the Grant Scheme for Persons with Disabilities (PWD). He was also involved in the Customer Centric Initiative and Job Recreation for the hotel sector.

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Course Details

Course Date		: Monday, 18 Mar 2024
Duration		: 9am to 6pm
Venue		: SMU Academy (Face-To-Face)
Course Fee - after SDF Subsidy(Inclusive of GST)
All Companies		: $363
Click here to download Brochure