HOME PROGRAMMES SEMINARS ENROLMENT FORM OUR CLIENTS TESTIMONIALS
 Seminars


 National Programme


 In-House Customised
 Training Programmes

For enquiries on in-house customized training programmes, please contact

Tel : 6221 1241
Email : trg@ustage.com.sg

 Building Customer Loyalty
Seminar Synopsis

On successful completion of this course, participants will have the knowledge and application skills to improve customer service skills and develop customer loyalty. As the customer journey becomes more complex, developing stronger relationships and increasing customer value are fundamental as businesses adapt and grow.




Seminar Objectives

At the end of the programme, participant should be able to:

  - Understand that the fundamental purpose of a business is to get and keep customers
  - Understand the necessity to establish customer commitment in achieving service excellence
  - See satisfied customers being converted to loyal customers
  - Create awareness of the value of customer loyalty among all employees
  - Establish customer rapport to build customer loyalty among all employees in accordance with organizational guidelines




Who Should Attend

Frontline staff who are responsible for dealing with customer complaints face to face or in writing.




Course Outline

  - Building customer loyalty is about understanding the customer and helping the customer to solve their problems which give them a wonderful experience.
  - Customer who is satisfied with your service will refer other people to your company and also return to your company to do business with you.
  - Over time, customers will continue to come back to you because they feel that you understand them and know what they want and they feel comfortable with you.




Seminar Trainer

Mrs Sarojaini Nair

Mrs Sarojaini Nair has more than 38 years of experience as a Professional Trainer for the Service Industries. Her extensive customer service area includes spearheading various customer service relationship management initiatives for both the public and private sector. She brings with her practical experiences having worked at NTUC and large local corporations.




Course Details

Course Date : Friday, 22 Mar 2019
Timing : 2pm to 5pm
Duration : 3 hours
Seminar Fee : $107.00 per person (inclusive of GST)
Click here to download Brochure