HOME PROGRAMMES SEMINARS ENROLMENT FORM OUR CLIENTS TESTIMONIALS
 Seminars


 National Programme


 In-House Customised
 Training Programmes

For enquiries on in-house customized training programmes, please contact

Tel : 6221 1241
Email : trg@ustage.com.sg

 Conflict Management At Work
Seminar Synopsis

This seminar enables participants to better understand and practice the skills and strategies of conflict resolution at work.




Seminar Objectives

At the end of the programme, participants should be able to:

  -Analyze confliction situations around you
  -Analyze your stance in the conflict
  -Intervene to resolve confliction situations




Who Should Attend

  Managers, Supervisors, Executives and those who are involved in handling conflict management at work.




Course Outline

1. Causes of Conflict
   -What is Conflict?
   -Types of Conflicts
   -Where does conflict come from?

2. Conflict Management Techniques
   -Advantages and Disadvantages of Resolving Conflicts
   -Sources of Conflict
   -Negatives of Unresolved Conflicts
   -Conflict Resolution Strategies
   -Dos and don'ts for handling a conflict situation

3. Techniques for Resolving Conflicts Successfully
   -"I" vs YOU Language
   -Anticipation
   -Self-Interest
   -Meta-Talk
   -Limit-Setting
   -Consequences




Seminar Trainer

Ms Carina Tien

Ms Carina Tien has over 20 years of corporate experiences in various multinational companies. Her areas of expertise are member relations, training and development as well as human resources. Carina specialises in conducting communication skills and personal effectiveness training. She is a Certified Life Coach by the Life Coach Institute and is a member of the International Coach Federation.




Course Details

Course Date : Monday, 10 Feb 2020
Timing : 9am to 12noon
Duration : 3 hours
Seminar Fee : $214.00 per person (inclusive of GST)
Click here to download Brochure